Privacy PolicyPrivacy Policy

Hostlify provides software that helps hostel and PG owners manage bookings, rent, residents and daily operations. This policy explains how we handle personal data when you use our website, the admin portal or the resident app.

Account data: name, mobile number, email address and password (stored as a secure hash).

Resident data entered by residents or hostel staff: profile photo, ID proofs (such as Aadhaar or PAN), emergency contacts, room and bed allocation, leave requests and complaints.

Payment data: rent dues, payment status and receipts. Card, UPI and bank details are handled by Razorpay and are never stored by Hostlify.

Website enquiries: details you submit in our demo or contact forms.

To provide the service to hostel owners and residents; to process rent payments and issue receipts; to send service notifications; to keep accounts secure; and to respond to enquiries. We do not sell personal data.

Data is stored on Microsoft Azure. Documents such as ID proofs and invoices are stored encrypted and are shared only through links that expire after 15 minutes.

We keep personal data for as long as the account is active, and afterwards only as long as required for legal, tax or dispute-resolution purposes.

Under the Digital Personal Data Protection Act, 2023 you can request access to, correction of, or erasure of your personal data, withdraw consent, and nominate another person to exercise your rights. Contact us using the details below.

For any privacy concerns, write to our grievance officer at hostlify.official@gmail.com. We will acknowledge your request within 7 days.